Prime Science is a Canadian supplier of research-use-only (RUO) compounds and laboratory products. Our focus is providing researchers with transparent product information, independent analytical testing, and reliable Canadian fulfillment.

Due to the nature of research compounds, all sales are final and we are unable to accept returns or exchanges.Product quality is independently verified through third-party laboratory testing prior to listing. By completing a purchase, you acknowledge and accept the documentation and analytical data provided for each product. If you experience an issue or have a concern with an order, please contact us and we will review it on a case-by-case basis.

We currently ship within Canada only. All orders are fulfilled domestically to avoid customs delays and are shipped via Canada Post in discreet packaging.

Most orders are processed and shipped the same business day. Typical delivery times are 1–2 business days, depending on your location. Please note that delivery timelines may vary due to courier delays or if you are located in a remote or rural area.

Yes. Tracking information is provided for every order once it has shipped. If you do not receive tracking details within one business day of order confirmation, please check your spam or junk folder before contacting us.

All peptides supplied by Prime Science are provided in lyophilized (freeze-dried) form and require reconstitution prior to use. Bacteriostatic water is required for this process and is sold separately. For quality and consistency, we recommend using pharmaceutical-grade bacteriostatic water only. Use of unverified or off-brand solutions is not advised.

Every applicable research product offered by Prime Science undergoes independent third-party analytical testing by Testides, a Canadian third-party laboratory.Transparency and documentation are a core part of our approach. Certificates of Analysis are made available for applicable products so customers can review relevant analytical documentation directly.

Certificates of Analysis are available for applicable products directly on their individual product pages. Select the Certificate of Analysis (COA) section to access the available third-party analytical documentation.

Our customer support team can be reached at order@primescience.st or through our Contact page. Support hours are Monday–Sunday, 8:30 AM–9:00 PM EDT. Please allow up to 24–48 hours for a response.